SHIPPING & RETURNS

01 / PROCESSING TIME

Each BYPEP piece is carefully handcrafted and prepared before shipment.

• Ready-to-ship items are processed within 2–5 business days after your order is confirmed.
• Made-to-order or customized pieces require additional production time. The estimated production timeline will be displayed on the product page.

Orders are processed Monday through Friday, excluding public holidays.

02 / DOMESTIC SHIPPING (NIGERIA)

Orders within Nigeria are shipped via trusted courier partners. Estimated delivery after your order has been processed:

• Lagos: 1–3 business days
• Other states: 2–7 business days

Delivery times are estimates and may vary depending on the courier.

03 / INTERNATIONAL SHIPPING

We ship worldwide. International delivery typically takes 5–14 business days, depending on the destination and customs processing.

Please note:

• Customers are responsible for any customs duties, import taxes, or local fees required by their country.
• Customs delays are outside of our control.

04 / ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

05 / SHIPPING ADDRESS

Please ensure your shipping address is correct before completing your purchase. BYPEP is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

06 / OUR PRODUCTS

Every BYPEP garment is individually crafted and many pieces are produced in limited quantities or as one-of-one designs. Because of this, we encourage customers to review product descriptions, sizing information, and images carefully before purchasing.

07 / RETURNS

We accept returns only if:

• You received the wrong item.
• Your item arrives with a manufacturing defect.

To request a return, contact us within 48 hours of receiving your order. The item must be:

• Unworn
• Unwashed
• In its original condition
• Returned with all original packaging and tags attached

Returns that do not meet these conditions may be declined.

08 / NON-RETURNABLE ITEMS

We do not accept returns or exchanges for:

• Custom or made-to-order pieces
• Personalized items
• Items purchased during promotional or final sale events
• Products that have been worn, washed, altered, or damaged after delivery

09 / REFUNDS

Once your returned item has been inspected and approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Stock availability cannot be guaranteed for limited-edition or one-of-one pieces.

10 / LOST OR DELAYED SHIPMENTS

If your package appears lost in transit, please contact us. We will work with the shipping carrier to investigate the shipment.

BYPEP is not responsible for delays caused by customs, weather conditions, strikes, or other circumstances beyond our control.

11 / CONTACT

For all shipping, returns, or refund enquiries, please contact hello@bypep.com. Please include:

• Your order number
• Full name
• Description of the issue
• Photos (if reporting damage or a defect)

We aim to respond within 2 business days.